1. What type of products do you supply?
We supply virtual ski challenge packs and digital items. All products available on our website are entirely virtual digital assets intended for entertainment purposes. We do not sell physical merchandise, and no physical items will be dispatched to your address.
2. How are the virtual packs delivered?
All transactions are fulfilled electronically. Upon successful payment verification, the digital assets are transmitted directly to the email address you specified during checkout. The delivery process is completed within 24 hours. Because these items are digital, no traditional shipping labels or tracking numbers are created.
3. Are there any recurring charges or subscription fees?
No. Every transaction conducted on www.slantglide.com is a strictly one-time purchase. We do not operate any automated renewal systems, hidden memberships, or recurring billing models. You are only billed for the exact items you choose to purchase at checkout.
4. What is your refund policy for digital goods?
In accordance with United Kingdom and European Union consumer regulations regarding digital content, all sales of virtual items are final. At checkout, you must explicitly consent to immediate delivery and acknowledge that you waive your 14-day statutory right of withdrawal once delivery begins. Because delivery commences the moment the email is transmitted from our system, we do not issue refunds, cancellations, or exchanges.
5. Is there an age requirement to purchase items?
Yes. To buy virtual items from our website, you must be 18 years of age or older. This age requirement is strictly maintained to ensure appropriate transaction authority and compliance with consumer protection guidelines. If we identify that an order was placed by an individual under 18, we reserve the right to terminate access to the digital items immediately.
6. What should I do if I have not received my delivery email?
If your digital assets do not appear in your primary inbox within 24 hours of purchase, please inspect your junk or spam folders. If the email remains missing, contact our support team at challenge@slantglide.com with your order details. We will review your transaction history and re-transmit the digital assets to your validated email address.
7. How can I contact customer support?
For any questions regarding your one-time digital purchase or delivery status, you can contact our company via the following details:
- Brand Name: slantglide
- Company Name: No More Robots Ltd
- Company Registration Number: 10782307
- Registered Office Address: 30-34 North Street, Hailsham, BN27 1DW, United Kingdom
- Email: challenge@slantglide.com
- Telephone: +44 3450259537