This Refund and Cancellation Policy applies to all virtual items purchased on www.slantglide.com, operated by No More Robots Ltd (Company Registration Number: 10782307). Due to the intangible nature of digital products, specific conditions apply to transactions under United Kingdom and European Union consumer laws.
1. Delivery Method
All virtual ski challenge packs purchased on our website are delivered exclusively via email transmission.
- Upon successful completion of your order, the digital assets or access links are dispatched directly to the email address provided during checkout.
- No physical shipment, logistics tracking numbers, or postal delivery will occur.
2. Strict No-Refund Policy & Waiver of Withdrawal Rights
Because our products are digital assets delivered instantly via email, they cannot be returned, recovered, or re-sold once transmitted. Therefore, all sales are final, and no refunds, credits, or exchanges can be issued.
In accordance with European and UK consumer regulations governing digital content, consumers normally have a 14-day cancellation window. However, this right ceases to apply once the performance or delivery of digital content begins.
By finalizing your transaction at checkout, you must actively confirm the following declaration:
Mandatory Customer Acknowledgement: “I have read and agree to the Terms and Conditions. I explicitly consent to the immediate delivery of this digital content and acknowledge that once delivery begins, I lose my right of withdrawal.”
Once the email containing the digital items is generated and transmitted by our system, delivery is deemed complete, and you forfeit any eligibility for a refund or transaction cancellation.
3. Technical Issues and Non-Delivery
While all completed orders prompt an automatic email transmission, external factors such as email filter configurations or incorrect address entry may affect delivery receipt.
- If you do not receive the email containing your virtual pack within 24 hours of purchase, please inspect your spam or junk folders.
- If the transmission is still missing, contact our support team immediately at challenge@slantglide.com.
- We will verify the transaction and re-transmit the digital content to your validated email address. Any such delivery issues must be reported to us within 30 days of the original purchase.
4. Contact and Support
For questions regarding the delivery of your digital assets or to request a re-transmission of a purchased pack, please correspond with our team. We aim to respond to all inquiries within 24 hours.
- Brand Name: slantglide
- Company Name: No More Robots Ltd
- Company Registration Number: 10782307
- Registered Office Address: 30-34 North Street, Hailsham, BN27 1DW, United Kingdom
- Email: challenge@slantglide.com
- Telephone: +44 3450259537